Refund & Return Policy

Last Updated: June 2026

At modo mojo, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we're here to help.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • All original tags, labels, accessories, and packaging must be intact.

  • The product must not show signs of wear, damage, or misuse.

Products that do not meet these conditions may not qualify for a return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Order Number

  • Clear photos of the product

  • Photos of the packaging

  • Unboxing video (if available)

Once verified, we will arrange a replacement, exchange, or refund as applicable.

Refunds

After the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Prepaid orders will be refunded to the original payment method.

  • Cash on Delivery (COD) orders may be refunded via bank transfer or UPI.

Refunds are typically processed within 5–7 business days after approval. Actual credit timelines may vary depending on your bank or payment provider.

Exchanges

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • An alternative product

  • A refund, where applicable

Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

  • Personalized or customized products

  • Gift cards

  • Clearance or final-sale items

  • Products returned without original packaging

  • Products showing signs of use or damage after delivery

Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be guaranteed and will be handled according to our return policy.

Return Shipping

For approved returns involving damaged, defective, or incorrect products, return shipping costs will be covered by modo mojo.

In other eligible return cases, return shipping charges may apply and will be communicated during the return process.

Contact Us

For return, refund, or exchange requests, please contact us:

Email: care.dopeshope@gmail.com

Website: modomojo.com

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

By placing an order on modomojo.com, you agree to the terms of this Refund & Return Policy.